Your safety is important to us!
Certified security with Trusted Shops Certificate and
The Trusted Shops free money-back
gives you additional security while
shopping at PCSilent.de. All online-orders of up to
2500€ a month
are backed by the Atradius
Insurance Group. The insurance is free for you - we assume the
insurance contribution for you. All you have to do is to register for
the guarantee after completing the order process. A registration link
is shown on the order confirmation page after submitting the order
The money-back guarantee (Conditions & Privacy
Non-delivery of goods
If the goods are not delivered, Trusted Shops will take action
immediately after you have registered your complaint. If the dispute
cannot be resolved, the Atradius Insurance Group will refund your
advance payment upon approval of your claim. So even if you pay in
advance there is no risk
Non-rufund after returning goods*
The Trusted Shops guarantee by Atradius also comes into effect if you
do not receive a refund after returning goods according to the
shop’s return policy.
Credit card fraud
Atradius will also pay for an agreed deductible up to an amount of
50€ in case of a fraudulent use of your credit card that can
be traced to a transaction made at one of our certified shops.
* Goods made to the consumer’s specifications
(e.g. custom-made suits) or fresh goods which deteriorate rapidly (e.g.
food, flowers), travel (delivery of travel guarantee coupon), event
tickets, audio and video recordings or computer software which were
unsealed by the consumer, software downloads as well as newspapers,
periodicals and magazines are exempt from this guarantee.